Terms
Effective November 2026
These terms apply when you book a brand photo or video session with The Video Firm. By paying for a booking, you agree to them.
The session
You choose a package when you book. We shoot every session at your business or job site in Broward or Miami-Dade County.
- Photo: up to three hours on site and 30 edited high-resolution photos, which can include headshots and photos of your team, workplace, vehicles and equipment. You also get all the raw photos, which you can download for seven days after we send you the link. We do not keep them available after that.
- Video + Photo: up to five hours on site, everything in the Photo package, one edited 60-second interview video and one edited short-form video for social media, shot in 4K. You also get all the raw video clips, suitable for vertical and horizontal formats, which you can download for seven days after we send you the link. We do not keep them available after that.
Delivery
We deliver your edited photos and video through an online gallery. Our standard delivery time is 3 to 5 business days after your shoot ends. Business days are Monday to Friday, not counting federal holidays.
The standard delivery time is the turnaround we work to and the one shown on our website. It is an estimate and not a guaranteed date. A project can take longer, for example when we are waiting on something from you or when something outside our control gets in the way. If yours will take longer, we tell you. In every case, we deliver within 30 days after your shoot ends.
Delivery after the standard delivery time but within those 30 days is not a breach of these terms and does not entitle you to a refund or a discount.
Changes to your photos and video
Every booking includes one round of re-edits at no charge. A round is one list of changes to the edited photos and video we delivered, sent to us in a single message.
We fix our own errors at no charge, such as a mistake in a caption or a technical glitch in a file. Those fixes do not use up your included round.
Each further round of re-edits costs $100, paid before we start it. Re-edits do not include a new shoot, new footage, or photos or video beyond what your package includes.
Payment
You see the price before you pay, and you pay in full when you book. Stripe processes the payment, and your booking is confirmed once the payment succeeds.
No refunds
All bookings are final. We do not give refunds, including when you cancel, miss your session or are not ready at the start time.
Rescheduling
Heavy rain is the only weather that moves a shoot, and overcast days do not qualify. We make that call on the day of the shoot and tell you as early as we can. You then choose a new date from our open dates at no extra charge. We do not reschedule for any other reason on your side.
If we cannot attend
If we cannot make your session for a reason on our side, we give you a new date at no extra charge.
Your location
You are responsible for giving us safe access, getting any permission needed to photograph at the location, and telling the people who will be in the photos and video.
Using the photos and video
You may use the photos and video to market your own business, including in proposals and presentations, on your website, on social media and in paid ads, with no time limit. You may not sell or license them to anyone else. The Video Firm keeps the copyright and may show the work in its portfolio and advertising.
Our website and these terms
Our website and emails describe the packages in short form. If anything there differs from these terms, these terms apply.
Governing law
These terms are governed by the laws of the State of Florida.